Privacy Policy

Last updated: 24 September 2025

This Privacy Policy explains how Luna’s K9 Club Ltd (“we”, “us”, “our”) collects and processes your personal data in accordance with UK data protection law (UK GDPR and the Data Protection Act 2018). If you have any questions, please contact us.

Controller: Luna’s K9 Club Ltd (Company No. 13090334). Registered address: 4 Quex Road, London, England NW6 4PJ. Email: lunak9club@gmail.com. Phone: 07551 004532.

Processing of Personal Data

We process personal data when you use our website, enquire about or use our services, or otherwise interact with us (for example at events or via social media). This may include data collected directly from you or generated as you use our site.

How do we collect personal data?

  • When you complete forms on our website or contact us by phone or email;
  • When you purchase or use our services as a client or supply services to us as a supplier;
  • Automatically, from your device/browser when you visit our website (see “Analytics” below).

What type of personal data do we process?

  • Name;
  • Contact information (email address, phone number, address);
  • Billing and payment information;
  • Service-related information (e.g. dog’s name/notes you provide);
  • Technical data (IP address, device/browser details, pages viewed).

What lawful bases do we use to process your personal data?

We rely on one or more of the following lawful bases under the UK GDPR:

  • Consent – for example when you ask us to contact you with updates; you may withdraw consent at any time.
  • Contract – where processing is necessary to enter into or perform a contract with you.
  • Legitimate interests – for running and improving our business, service communications, and site security, provided these are not overridden by your rights.
  • Legal obligation – where we must process data to comply with the law (e.g. tax/finance records).

How do we use personal data?

  • To respond to your enquiries and provide our services;
  • To manage clients, suppliers, employees, contractors and contacts;
  • To improve our website, services and customer experience;
  • To maintain accounts, invoicing and records;
  • To send service and policy updates or, with consent, marketing communications (you can opt out at any time).

How long do we keep your personal data?

We retain personal data only for as long as necessary for the purposes set out above and to meet our legal obligations (for example, finance records are typically kept for up to 6 years). When data is no longer needed, we securely delete or anonymise it.

Sharing your personal data

  • We do not sell your personal data.
  • We may share data with trusted service providers (e.g. website hosting, analytics, payment processors) under contracts that protect your data, or where required by law.
  • We do not transfer your personal data outside the UK/EEA unless appropriate safeguards are in place.

How do we keep your personal data secure?

  • We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or loss;
  • Access is limited to personnel who need it for legitimate business purposes and are subject to confidentiality obligations.

Your rights under UK GDPR

You have the following rights, subject to conditions and exemptions in law:

  • Right to be informed about how we collect and use your data (this policy);
  • Right of access to your personal data;
  • Right to rectification of inaccurate or incomplete data;
  • Right to erasure (“right to be forgotten”);
  • Right to restrict processing;
  • Right to data portability;
  • Right to object to processing based on legitimate interests or direct marketing;
  • Rights related to automated decision-making, if applicable.

To exercise your rights, please email lunak9club@gmail.com. We aim to respond within one month.

You can also complain to the UK regulator: the Information Commissioner’s Office (ICO). See ico.org.uk/make-a-complaint.

Where is your data stored?

Personal data is stored in secure systems (for example, our corporate email, internal files or vetted third-party providers). We apply access controls and other safeguards to preserve security, integrity and confidentiality.

Data breach

If a personal data breach occurs that risks your rights and freedoms, we will assess the impact and, where required, notify the ICO and affected individuals without undue delay.

Links to other websites

Our website may contain links to other websites. Once you leave our site, we are not responsible for the privacy practices of those websites. Please review the privacy statements applicable to those sites.

Analytics

We may collect analytics data to understand site usage and improve performance. This can include information about your browser, network and device; pages visited; actions such as clicks, internal links, searches and scrolling; IP address; and timestamps. We share this information with our analytics provider for reporting.

Cookies

If we use cookies or similar technologies, we will provide clear information and, where required, obtain consent. For details, please see our Cookie Policy (if available). You can manage cookies via your browser settings.

Contact

Questions about this policy or your data? Contact us at lunak9club@gmail.com or via our Contact page.

Luna K9 Support